Hi, My virgin WiFi Hub 3. 1, sign on and put it into modem mode. Super hub - Status lights and control buttons. It has been working great before, and nothing in the house has changed recently. This morning my internet was working without any issues, but around 11AM it stopped working. . Regards, Daniel. It has been flashing for days. It’s likely to be a loose connection in your home. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Options. Posted by 5 minutes ago. Have an orange light showing on hub box and intermittent Internet access. Home Phone. In Router Mode the power light should be white. How to pay my Virgin Media bill. . I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Replace virgin media hub 3. First installation and flashing green light. Then you can connect to whichever signal you want (before it would've be automatic). I’ve checked all cables and they seem fine,it’s not overheating and I’ve. It can take 5 to 10 minutes to restart. Options. Arrived. It may be the Pod just needs to be re-activated. It might flash or change colour when you first turn the Hub on or after a restart. Hi, My virgin WiFi Hub 3. on 29-12-2022 23:18. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. If there are no issues it would be best to check our WIFI pod help page here. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. Tudor. Please try the following exactly as typed. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. on 13-06-2023 11:34. Hello. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. 2 – Wait for 1 to 2 minutes. When the power light is solid white, it indicates that the hub is on and working correctly. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. Switch on at the mains socket. Options. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Flashing Red: Uh-oh, there’s a problem. Flashing Red – Updating firmware. Robbo600. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Very Insightful Person. Forgot username?. Hey Riaak, thank you for reaching out and a warm welcome to Virgin Media and the community I am sorry you are having some connection issues. The power light at the bottom of the device is the only light that should shine if everything is working normally. Hi - as per title, first noticed 5am this morning (23/02). Stignasty2. Please look out for the purple envelope in the top right of the screen. on 06-12-2021 12:09. Tudor. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. no activity at all on the LAN ports. The Virgin Media Hub 5 light at the front let's you know what is g. No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. Switched on and off. Solid white: The Hub 4 is connected to the. HUB 4 broken. The red band on a Hub4 means no internet connection. We would like to show you a description here but the site won’t allow us. White light on - Virgin Media Community - 5030957. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. This flashes during set up, and then stays green for 2 minutes when you're done. 1 & 2 Wireless. You’ll know it’s ready when the white power light at the front of the Hub is on. Keep your Hub 3. Plugged in hub 4 and it has the dreaded solid red ring. Then, it tests your broadband speed to make sure there are no issues. It should then pulse slowly as it connects to your Hub. However it’s now been 2+ hours and it’s still stuck on this constant loop. The pod breath either blue or green sometimes white. Won't connect. Joining in Options. White through to light orange are acceptable. Thank you so much for your post and welcome to the community forums, it's great to have you here. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. No internet -hub 4 flashing yellow light. Then unplug your Pod and back in again. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. White light on. For a brief period, press. No internet -hub 4 flashing yellow light. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Solid Red – Internet connectivity issue. Add the additional booster. If the power button is flashing amber your hub is in recovery mode. Options. Flashing white light: When the Hub is booting up, it displays a flashing white light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It’s white when everything is working as it should. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. HUB 5 Flashing Blue Light. This is what you'll see when the Hub’s working normally. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. The hub flashing red light. 1 ACCEPTED SOLUTION. Try restarting it, and if the problem persists, contact Virgin Media support. • Then use the power switch to turn the unit back on. 4 to 2. into a mains socket close to your Hub. Service status page doesn't return anything in my area. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. Virgin media wifi booster problem. We've had a look at our systems from here and cannot find anything that explains the issues you're having. The power light should turn solid white when it’s ready to go. We would like to show you a description here but the site won’t allow us. I decide to restart it to see if it would fix,. Red Light. The SSIDs must be the same and broadcast enabled. . g. same for disney etc. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Why is my virgin Hub 3. Here is a handy guide to the light on your Hub 5. A guide to the lights, reading from top to bottom, can be found below. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. hub 5 flashing blue light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. It continued to flash. The base light keeps flashing green and no signal on the Internet light. We would like to show you a description here but the site won’t allow us. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. That has to be done first before you can change the name and password. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. It started with dropping completely and then a flashing red light. Virgin Media. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. 0. Re: SuperHub 5 - flashing white light. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. White power light is on and Internet lights are flashing. Phone. We would like to show you a description here but the site won’t allow us. The Virgin Media Hub lights can tell you a lot about its status. HUB 5 Flashing Blue Light. If you’re using a splitter, make sure that’s firmly connected, too. I have deleted the App cache in the settings on my iPhone, I have delet. Hi . It used to intermittently change between white and orange but now it stays orange all the time. on 30-09-2020 17:56. The white power light turns on when the seat is turned on, indicating that the appliance is in use. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Wait for the hub lights to stop flashing, this can take up to 5 minutes. To activate and register the device please contact 0800 953 9500 and ask them to. Green flashing light on Hub 3 QuickStart, set up and connections. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Make sure your white cable is firmly plugged into the hub and socket at all times. You can use a pen or paper clip to do this. It’s likely to be a loose connection in your home. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . It’s been 4 hours but. i haven’t pressed the. It will have no bearing on any other problems, you need to look elsewhere. Disconnect all ethernet cables from the Hub. Stay safe online. The hub shows red light. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Try our TV troubleshooting tool now. So now in a house with nine rooms I have wifi in one room. Virgin Mobile. Same issue as. Can flash for a few minutes like this, it is normal. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). On our wavelength. FTTP New User Install Experience QuickStart, set up and connections. on 16-08-2022 20:39. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . I checked my router and it has a flashing blue light. Arrows: Amber WiFi icon: no color The bottom: No white light. is there a problem with the connection or is th. I have been through all the help guides - checked connections, rebooted, reset, you name it. All wifi devices will now need reconnecting to the best SSID at each location. Enter the password given to you. I've restarted it, called the support line. Did nothing, just the same solid white light. Red light – Issues with the cable connections. Have had txt messages from VM saying my new kit has been activated. Green flashing base light for hours, no internet. The Virgin Media Hub 5 light at the front let's you know what is g. We would like to show you a description here but the site won’t allow us. Hub 4 Red Light. The Passphrases of the SSIDs must match. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Tried this 3 times to no avail. Vote. The LED lights on your TalkTalk router indicate the current status of your internet connection. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Alternatives to Super Hub 4 routers. 168. Reboot the broadband Hub. Had my Internet completely drop. As soon as the hub is ready, you will see the white power lamp. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Today I've received my hub 5 and green light is flashing for few hours now. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. It has certainly reset as the password for the hub reset to the default. I turned it on and off, reset the hub and checked the cables. I am going to send you a private message. It is booting up and should be ready in 5 minutes. Next. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. We would like to show you a description here but the site won’t allow us. Sit down on the night having an important conversation with a colleague and boom. 1 from a browser?. Hub 4 flashing white then turning red. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. It doesn’t make a. 1 ACCEPTED SOLUTION. on 05-06-2022 12:57. This means the Hub is on, but your WiFi isn’t. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Doesn't matter where I plug it, near or far from the router. It resets itself with a white glowing light then starts flashing green then goes back to. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. If the power button is flashing white, your hub is installing a software upgrade. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. All I get is the flashing white light. I turned it on and off, reset the hub and checked the cables. Networking and WiFi. 02-02-2023 02:25 - edited 02-02-2023 02:25. Solid red: There’s an issue with the Hub 4. Suddenly this morning we have a green flashing light with no internet. Joining in. Channel Optimisation must be left on. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. on 19-09-2023 03:59. my hub 3 has only a yellow light on it right now. Allow the update to finish, and the light should turn solid white afterwards. Kind regards Mark. on 05-09-2022 19:01. . Try calling the equipment activation number they may be able to help. It continued to flash. 2. Did nothing, just the same solid white light. All connected. If the internet light is off or flashing amber, run a diagnosis. White light on. Tuning in. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Netflix will stop with the wheel spinning. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. 😯 It's almost 2 weeks. This light flashes green when the Hub's downloading a software update. The lights will blink when the wireless access point is operating normally. It has it for about 30 minutes and then turns solid white but no devices can connect to it. 13 minutes ago. Press and hold the WPS/Virgin Media button on your Hub until the lights start. This could mean that you have a bad connection in your home. Please give me some advice to solve the issue. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Tuning in. White power light is on and Ready light is off. • Switch the hub back on at the power. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Ive reset using the pin and the same thing is happening. The Virgin Media Hub might not work for you, so you. my wifi went down suddenly last night and hasn’t come back since. The Significance of White Light on Virgin Media Hub. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. 2 Internet Light. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Manage Your Account. No ongoing issues upon checking in mobile app and website. Alternatives to Super Hub 2 routers. Manage Your. Click on enter and next. One blue/red light behind the wireless button on the front panel. ughugh. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. We would like to show you a description here but the site won’t allow us. Wait at least 5 minutes for it to finish. The light codes on the Virgin Media 4 hub are the same as the Hub 5. 0 has got a constant orange light and our internet is working intermittently. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. My Virgin Media App. The mobile app says that the service around the area is fine. No devices are working after waiting a good 20 minutes. This can happen after a software upgrade. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. I turn the Hub 4 off and back on again using its switch and connectivity is restored. Try. Reading other posts, I know I need a new modem. It’s best out in the open. It normally is white, but if there is an issue it will change to red. If you know how to exit the modem mode, do it. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. The Hub should now operate. This means the Hub is on, but your WiFi isn’t. Hi anais834, Welcome to the community and thank you for posting. Red flashing LED means the hub has lost connection with the VM network. - pressed reset button for 15 seconds. Turn it on. The light should turn solid for a moment when you first switch on the WiFi Pod (white). 168. 0 Kudos. I haven't had internet for 5 days now. Back online seemingly at random 40 minutes later. Still no message in box from you. Yellow flashing light on Hub 5. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. Contact Virgin Media support. on 06-12-2021 12:09. Hi There, My Hub 3 has a White/yellow stable light (not flashing). Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1 from a browser?. The white power light will come on and the arrows will be flashing amber or red. I can find my WiFi network and connect with it. It will then start flashing orange and white as it tries to connect to the TalkTalk network. It has been like this for months. 0 provides essential information about the device’s power status. I decide to restart it to see if it would fix, but now its on a constant white flashing light. Sorry to hear that you're having concerns with the flashing light on your hub 5. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. This means the Hub is switched on, but your WiFi has not been activated. on 01-10-2021 16:55. The hub built in test says “Your broadband connection is down”. The WAN light indicates the connection between your Hub and the Virgin Media network. If you’ve got a permanent red power light. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. virgin media tech support has no clue. Call the equipment activation number they may be able to help. the hub is still flashing green lights 24 hours now. I even left it off by the wall overnig. on 07-01-2023 13:02. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Call equipment activation on 0800 953 9500. Press and hold the WPS button on the larger WiFi Booster for1. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. The kit is in Modem Only mode and the service appears to be working just fine. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Good morning, My virgin WiFi Hub 3. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. They installed a new Hub 4, which now has a red light. Browse. This means that the Virgin Media Hub is on. 0 it will flash green, as it looks for a WPS device to connect to. Good morning, My virgin WiFi Hub 3. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). . Sign in with username. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. on 07-01-2023 14:46. Virgin Media Hub 4 Lights. Options. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. All in one super nifty tool. Hi I have had the same issue. . on 08-04-2023 10:07. Click on connect on the one that is your virgin media hub 5 own.